Goooaaallls!!!

We're partnering with our fellow tri-state businesses, creating opportunities for growth,
and doing our best to build a reputation of reliability
(spreading joy throughout the land)

• About RBG

Hacking Skills.

We're like that friend who "fixes things" and "knows people"
- but for your business and not shady.
Maybe that isn't the best analogy.

• RBG's Services

Contracts.

RBG offers a flexible variety of service contracts, from "Pay As You Go" to Small Business, to Annual Service agreements. Let's build a perfect plan together.

Tech Support.

Experience gives our team an edge in solving IT quandaries. Our technicians are seasoned at offering multi-platform assistance

Cybersecurity.

Is your data protected? Is your technology secure? Only half of IT professionals believe their organization's data is adequately protected.

Coverage Plans.

RBG offers exclusive technology coverage options to its clients. We don't know of any other IT companies offering comparable services.

Website Management.

RBG offers website hosting & management services, and affordable packages. Should your site go down, we will make sure it is back online right away.

Database Administration.

Your database shouldn't get in the way of your work, it should be a tool you can leverage to take your business to new heights – and with RBG it can be.

Consulting.

What's it like having no IT support? It's like Batman without Alfred. Like Iron Man without Jarvis. It's like you without RBG. See what I did there?

Custom Computers.

RBG can build fully custom computers, designed to fit your specific situation. Only what you need, no "bloatware" bogging the system down.

Web Design.

50% of online sales are lost due to a failure in basic usability principles and because visitors can’t find content. Only half of businesses have websites. Which half are you in?

Account Management.

We deal with all those user accounts, passwords, security questions, and settings, so you don't have to. Liberated, you pick up a new hobby.

Data Protection.

Your data is essential to keeping your business running. Losing it could be catastrophic. Expensive to recover at best; at worst, impossible. Remember what they say - an ounce of prevention...

Data Recovery.

Oops. It's all gone, and you didn't have a backup. Shame on you. There may still be hope, if you're lucky. Ask us about data recovery options.

Networking.

Equipment installation and networking - we're not afraid to get our hands dirty. Insulation in our hair. A little sheet-rock dust never hurt anyone. Making cables? Child's play.

Development.

You're not a cookie cutter operation. You need applications that work for you - built to your exacting specifications. Software that practically reads your mind. Okay.

Training.

Your team knows their stuff. But you're growing so fast, it's hard to get the new guys up to speed. Or maybe you could all use a refresher. Learn a few shortcuts. Work smart, not hard.

Research.

You need faster equipment. Newer, better software. You could go online and start browsing, but aint nobody got time for that. Let us head up the search. We'll fetch you the best solution.

the Platinum Protection Plan.

This is our premium tier of service, giving you any-time remote support, priority response on trouble-tickets, and a dedicated on-call service technician. In addition to regular monthly preventative maintenance, Platinum Protection Plan members receive our exclusive
“Whole System Coverage” package. If one of your computers fails, we will replace it with a brand new one, up to a thousand dollar value at no additional charge. If no systems fail during the term of your contract, we’ll replace your oldest computer absolutely free for renewing next year!

• Request a Free Quote

the Gold Protection Plan.

The Gold Protection Plan is our standard tier of service. In addition to offering regular monthly preventative maintenance, Gold members receive remote support during business hours, full access to our help-desk trouble-ticket system, & our exclusive “Hard Drive Coverage” package. If you encounter a hard drive failure, we will replace the drive and get you back up and running at no additional cost. Plus, if you haven’t had a hard drive failure during the term of your contract, we’ll replace your oldest hard drive free of charge for renewing next year!

• Request a Free Quote

the Platinum Protection Plan.

As the foundational tier of service, our Silver Protection Plan offers essential weekly in-office maintenance, to keep your systems running optimally, & remote support during business hours. We built our business model on the idea that a great IT relationship means
no surprises. That means no unpredictable hourly rates, no exorbitant emergency fees, & no worries. You know exactly what you’re investing in your technology.
Let us turn your tech distractions into powerful productive tools!

• Request a Free Quote

the Small Business Plan.

As a member of the RBG "Small Business" coverage plan, you receive one "contract hour" per computer covered, per month. "Contract hours" can be used toward remote tech-support, consulting, or research services. Service hours beyond those provided in your contract are billed at our standard rates."Small Business" clients have access to our online Help Desk, a trouble-ticketing system that lets us track the status of any IT issues you may have from their onset through their resolution.The basic "Small Business" coverage plan covers up to 5 computers - with the options to cover as many as 10.

• Request a Free Quote

the Pay as you Go.

Qualifying candidates for our "Pay as you Go" service are provided with our full Rate Card - a menu of the standard and specialty services we provide.We would be happy to provide you an easy free estimate, to get a sense of how we can best serve you.

• Request a Free Quote

“We believe that good business starts with great relationships”
_{-Joshua Russell}

• 🏠 Take Me Home 🎵

🚗 In-Office Support.

Your computer systems require regular maintenance to prevent problems from developing. Keeping your systems running smoothly and up to date is a basic requirement for your business, and we think it's something you shouldn't have to worry about – RBG's tech-support team can handle it quickly and professionally.

🎮 Remote Support.

IT emergencies never come up at a good time. When you can’t work because of a technology meltdown, you don’t care why it isn’t working, you just want it fixed NOW.
Very often, we are able to resolve tech-support issues remotely. We get you back up-and-running without waiting for us to come to your location.

⚠ Emergency Support.

When you need tech support yesterday, we can help you today. What? We don't have a time machine.If an emergency requires our immediate attention, we have you covered with our Remote and In-Office Emergency Response options. Don't worry - if you're our client, you're prepared for this.

"We are happy to supply any further information you may need. Please feel free to call us any time. We look forward to serving you!"
_{-Joshua Russell}

Easy Free Estimates.

• 💡 Request a Free Quote

🕴It's People.

It's downright simple to scan the internet for email addresses from your company domain. From there it's baby steps to social networks like LinkedIn, connecting your employees with their work history and interests.You like Starbucks, eh? Suppose you get an email coupon for a free Venti Caramel Macchiato with Breve and an extra shot of Espresso? Looks legit, sounds great. CLICK. Oh crud...Social Engineering takes advantage of many companies' biggest weakness - their employees.

⛔ Denied.

Make the wrong guy mad, and all of a sudden no one can get to your website. Emails aren't coming through. Your users are flooded with spam.A disgruntled employee quits, and they decide to take their frustration out on your network. They have backdoor access, and you didn't notice. Wait, where did all of this year's files go?Your company is subject to data and system security requirements you didn't know about, and suddenly you are hit with severe fines or even shut down for failure to comply.

🔒 Is Your Tech Secure?

Many organizations aren't conducting regular security audits or updating security practices to help protect against worldwide increase in security breaches.Ransomware and cyber-weapon outbreaks are on the increase world-wide. Do your employees know how to avoid falling for Phishing attacks?Do you know what steps to take in the event of a Ransomware attack, to prevent it spreading through your network, or to your clients?

"There's nothing worse than that sinking feeling when you realize you're the victim of a cybercrime. We want to help you avoid that feeling, or at least be there to help you through it."
_{-Joshua Russell}

Easy Free Estimates.

• 💡 Request a Free Quote

❄ Unique Coverage.

RBG offers exclusive technology coverage options to its clients. We don't know of any other IT companies offering comparable services.For qualifying clients, our equipment coverage plans provide the peace of mind that comes from knowing if the worst should happen, we have you covered. Okay maybe your computer frying isn't the worst thing in the world... but you get the idea.

💾 Hard Drive Plan.

Hard drives fail. This is a fact that most of us seem happy to deny. But in our experience, you can expect to see any given hard drive fail within 3 to 5 years.With our unique Hard Drive coverage plan, when that dreaded day comes, we'll replace your dead hard drive with a brand-new one, free of charge. By the way, Our Gold Protection Plan comes with the Hard Drive Plan built in.

💻 Whole System Plan.

You've probably picked up on the pattern here. That's right, with our Whole System coverage plan, if one of your computers goes down, we'll buy or build you a brand new replacement system, free.You can opt for coverage on however many computers you like, and as an incentive, we're including the Whole System Plan in our Platinum Protection Plan for free, with special added benefits.

"There's nothing worse than that sinking feeling when you realize you're the victim of a cybercrime. We want to help you avoid that feeling, or at least be there to help you through it."
_{-Joshua Russell}

Easy Free Estimates.

• 💡 Request a Free Quote

🛠 Preventative Maintenance

Your computer systems require regular maintenance to prevent problems from developing. Keeping your systems running smoothly and up to date is a basic requirement for your business, and we think it’s something you shouldn’t have to worry about – RBG’s tech-support team can handle it quickly and professionally.

🏎 Remote Service is Speedy Service

IT emergencies never come up at a good time. When you can’t work because of a technology meltdown, you don’t care why it isn’t working, you just want it fixed NOW. Very often, we are able to resolve tech-support issues remotely. Not that we don’t like seeing you. We do. We promise. We’ll come by for a visit soon. But we try to get you back up-and-running without waiting for us to come to your location – saving you time and money. You’re welcome.

💬 Conversation 101

What’s wrong with the following conversation?
“Hello.”
“Hi.”
“Can you fix this please?”
“Yup.”
…hours later…
“Did he fix that?”
“I don’t know, he left this giant bill though.”

🚢 Relation-Ships

Let us level with you. The last person in the world you’re going to trust for good advice is some guy you met on the internet trying to sell you something. That’s why we believe in building real-life face-to-face honest-to-God relationships with the people we work for. That’s right, get ready to set sail on the relation-ship. Destination? Productivity Island. You heard us. And don’t just take our word for it – we’re on this boat together.

💾 Are You Leaving IT To Chance?

Did you know: 27% of small businesses have no IT support?
How many times have I heard, “If it breaks, I’ll just buy a new one.” – that’s a pretty risky sentiment when you consider how much your business really depends on your technology.
Ask a lumberjack – you wouldn’t buy an expensive new ax whenever the old one goes dull. Like any good tool, proper care will make it last. For any business with computers, major concerns should include: backups and data security, server and workstation maintenance, web presence, and E-mail.

📌 I'll Update IT Later

Technology end-of-life (EOL) causes a lot of problems for many companies. Microsoft Windows 7 is still the most adopted Operating System, followed by Windows XP—a dead OS walking (and not a great one to have around) especially when it comes to security. Without a dedicated IT staff to let you know, you may not even be aware of the amount of time (read: money) is being wasted by putting up with outdated software – or worse, what kinds of security holes
are leaving your systems vulnerable. We can tell you if it’s time to upgrade your software or hardware, find the best fit for you, and get you and your team up-and-running painlessly.

Initial Evaluation

01 👁
We come out to your location to case the joint. Get the lay of the land. Take in all the sights. Scribble some notes in our handy dandy notebook.

02 📊
We crunch the numbers. Really grind them down to a tasty pulp. Dash of secret sauce. Pinch of salt.

03🥼
We write a prescription. Like Doc McStuffins, but for your computers. And we type our notes up for you, so you don’t have to read our handwriting.

04 📫
We present you with your very own custom tailored estimate, where we outline all our brilliant suggestions, and the compelling reasons behind them. Astounded, you reach for a pen to sign with.

The Set Up

01 📅
Arrangements are made. A date is set. Invitations are sent. It’s all very exciting.

02 🧔
Having plotted our course and having laid forth our elaborate plans, we descend on your office like nerdy vikings.

03 🔥
We set up camp, installing our tools and running lots of scans and things. When the dust settles, we know your systems like the backs of our hands.

04 🦇
At some point, someone had to set up Commissioner Gordon with the Bat Signal. That’s more or less what’s going on here.

05 ☕
Our setup complete, we present any novel findings, drink some coffee, and say our goodbyes. A good day’s work. We saddle up, and gallantly ride off into the sunset.

Comfortable Support

01 💼
You go about your business. Do your thing. But now when something breaks, you don’t have to waste your time worrying about it. We are your adorable plush worry eaters.

02 📄
We perform our contractual duties, and we stop in from time to time, just to say “howdy.”

03 ❓
Maybe you have burning questions. Maybe something unexpected happens. Maybe both. You know who to call. (It’s us. You call us.)

04 🛣
We journey on down the road, hand in hand, and beautiful flowers bloom in our footsteps.

Daniel
CFO

Daniel is an ambitious administrator and a promoter of technology. He believes that it is the key to advancement in a capital business culture and he strives to stay on top of cutting edge technology for the benefit of the client. Daniel is a student of the craft and consistently continues his education as the world of technology steadily advances. He graduated from Marshall University with a degree in engineering.

• LinkedIn

Mitchell
COO

Mitchell Browning is an entrepreneur and technologist with a focus on predictive analytics, cloud services and big data. He is a firm believer in the power of the cloud and the transformative impact it can have on businesses of all sizes. With of 10 years of experience in the field, Mitchell has helped numerous organizations increase efficiency and productivity through the effective use of technology. He has received advanced training in high performance computing at Clemson University, as well as cloud computing at Amazon Web Services. In addition to his professional experience, Mitchell holds a degree in Computer Science from Marshall University.

• LinkedIn

Josh
CFO

Joshua Russell is a social & business entrepreneur. He’s an IT Director, and a seasoned multimedia production & marketing professional with nearly a decade of industry experience. He’s a “Global Nomad;” he grew up in Bolivia, and has a heart for volunteering and non-profits. Josh has a degree in Communications – having attended Houghton College in NY, and WVSU. He is CompTIA A+ certified and is always pursuing additional certifications. He is fluent in PowerShell. He brings his skills and values in full force to every project.

• LinkedIn